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 FAQs Monarch Printers
Marquage palettes Fournitures 9800 Fournitures 9403 Fournitures 9640 FAQs Monarch Printers

 

 

Monarch Printers FAQs 

Select a product below to find answers to some of the Frequently Asked Questions.

 

Models : Monarch Printers 
Error Codes :		 Firmware Update :
MonarchNet
9800 Series Printer
6020 Series Printer
6032 Printer
6030, 6035 and 6037 Printers
9425 and 9474 Printers
9460 and 9460PXIP Printers
6015/6017 Printer
 Error Codes 9800 Firmware Update

 

9800 Series Printer FAQs

 

  1. Where can I find Windows Drivers for my printer ?

    Some software packages come with drivers for the printers, other drivers are available at: 
    win16drv.exe : Legacy 16-bit Windows Printer Drivers.
    Printers Supported: 9403™, 9820™, 9830™, 9835™
    Operating Systems: Microsoft® Windows® 3.1/95/98
    For Windows 2000 or XP  printer drivers: Monarch.exe.

  2. Firmware updating: 9800 Firmware Update

     

  3. No response from printer when trying to print using either the Internal Ethernet card or the External Parallel port.

    The 9800 with ethernet capabilites shares the parallel port bus between an internal and external parallel port. Be sure to specify the correct port via the main menu.

    1. From the Main Menu press Escape / Clear and press the Right Arrow to display the Setup menu options.
    2. Press Enter.
    3. Press the right arrow to display Port settings.
    4. Press Enter.
    5. Press the right arrow to display Parallel Comm.
    6. Press Enter.
    7. Set the Port for "External" if using the external parallel port or the external Ethernet card.
    8. Set the Port for "Internal" if using the internal ethernet card.
    9. the arrows to select Mode after specifying the Port - It is recommended that you set the Mode to IEEE if you need bi-directional communications to your host application.

  4. I cannot "see" the printer on my network.

    Reset the ethernet card by holding in the button on the card for at least 60 seconds. The card will print out a config label and reset the address. 
    Use the MonarchNet utility that is available on our website:

    MonarchNet2 - Login & Password

    MonarchNet™ Utilities for Monarch® Ethernet Print Servers (Version 1.0) MonarchNet Server Utilities

    Contents of compressed file: MonarchNet for NetWare V2.32
    NetworkAlert for NetWare V2.31
    MonarchNet for TCP/IP V2.32
    NetworkAlert 32 V1.3
    MonarchNet Connect for IP V1.71
    MonarchNet Connect for IPX/SPX V1.1
    Acrobat Reader V4.0
    Note: When extracting the zip file, please check "maintain directory structure".

    TCP/IP Print Server
    NetWare Printer Server

    These utilities allow you to configure your MonarchNet Ethernet Print Server for Windows® NT®, TCP/IP, and NetWare® environments. You can monitor, configure, and manage any number of Monarch printers connected to every computer on your network. MonarchNet also allows for remote configuration of your printers.
    Printers Supported: 9840™, 9850™
    Operating Systems: Microsoft® Windows® NT®
    Documentation: Operating Instructions

    Assign the IP address per your particular network requirements.

  5. Status Code 400:

    This is typical with an AS/400 system. The following parameters may be used when setting up your outqueue:
    Host print transform- *yes
    Mfr type and model- *wscst
    Wrksta custom object- qwpdefault

  6. Status Code 411:

    Framing Error. The baud rate values may be mismatched between the host and the printer serial port. Make sure all parameters on the Host and the Printer's Serial port match exactly.

  7. Status Code 616:

    Failed dot/s cannot be shifted to allow the bar-code to print. The bar-code field will be replaced with a grey-scale pattern instead of printing a code that would scan with incorrect information. Call customer service to order a new printhead.

  8. Status Code 704:

    Supply error. Make sure the printer or software is set up for the supply type installed in your printer, black mark, die cut, etc. Some printers only support one type of supply indexing method.

  9. Status Code 757:

    The label format dimensions differ by more than 0.25” from the calibrated length of the supplies installed in the printer. When this code appears, press "escape" and the label will print as much information as possible on the label. To prevent this code from displaying again, the format dimensions may need to be altered to match the supplies or the correct supply length needs to be set to match the format dimensions.

  10. I need to ship my printer, what's the best way to do that?
    1. Remove the ribbon roll, if one is loaded.
    2. Remove the supply roll, if one is loaded.
    3. Close the printhead by pressing down on the thumb well until you hear it click into place.
    4. Place the printer in the original box and secure with packaging material. If you do not have the original packaging, use the following part numbers to order the packaging material for your printer(s).

     
    Plastic Cover PrintersDescription and Qty.
    00065501Carton (1)
    00065502Corrugated Pad (1)
    00065503Corrugated Pad (1)
    00065507Foam Pad Set (1)

     
    Metal Cover PrintersDescription and Qty.
    00066101Carton (1)
    00066102Foam Pad Set (1)
    00066105Corrugated Pad (1)

 

 

6020 Series Printer FAQs

 

  1. My Scout says "format?" What should I do?

    Key in the number of a format in the printer's memory and press the enter key to retrieve it. If you are not sure what format numbers are available, start at number one and work your way through until you find the format you need. Some printers have multiple formats.

  2. My printer is feeding more than one label at a time. What should I do?

    Verify the printer is properly loaded and calibrated for the label stock. Refer to the Operators Handbook for proper loading/calibration procedures.

  3. My printer is jamming or displaying "label jam". What should I do?

     
    Verify the label stock is loaded correctly. The paper must be over the metal peel bar.
     
    Make sure the black mark sensor is not gummed up or covered by a label.
     
    If cleaning is needed remove the sensor and clean with cotton swab and isopropyl 
    alcohol.
     
    Verify the black mark sensor is not dislodged from its position, the sensor must be 
    seated firmly in its holder.

  4. My printer is asking for a correct date but it will not retain the information I enter. What should I do?

    The printer must have a complete date as shown: 06-20-2005 (20th june 2006).

  5. The print on my label is compressed. What should I do?

     
    Make sure that the supply is not bound up in the supply holder.
     
    The supply roll should unwind easily.
     
    Check the Supply loading section of the Operator's Handbook for additional information.

  6. How do I change from numeric to alpha characters shown on the keyboard?

     
    Press the shift key and then the / or #3. This will make the screen have a double line as 
    shown: --.
     
    At the - - prompt, key in the number that corresponds to the letter or symbol you wish to 
    enter.
     
    When finished, press the shift key followed by the / or #3 to return to numeric characters.
     
    Refer to the User's Manual for more information.

  7. The print on my label is light on one side. What should I do?

    Make sure the platen / feed roller module is latched and locked in place. Note that both release buttons are fully forward through their slots. The feed roller is fully latched into place to allow the print head to transfer heat evenly across the labels.
     

 

6032 Printer FAQs

 

  1. How do I get my printer to "beep" when the trigger is pressed?

     
    The "beep" function was introduced February 2003. Older units prior to this date may 
    need the firmware updated. Send the printer in to Service with a note requesting the 
    latest firmware with the "beep" function installed.
     
    Check the volume of the printer. Contact technical support for more information.

    Caution: The connection to the speaker may become disconnected if the printer was dropped or hit hard. Contact technical support for more information.

  2. My printer erases characters when I press the backspace button. Previous versions used to underline the character.

    Firmware version 1.5 of the 6032 uses the backspace key just like Scout 6020 and 6021 printers which erases characters. Reflashing the printer to version 1.5 or higher will update the printer.

    Note:If your printer is still under warranty, send it to service with a note requesting firmware 
    1.5. This is covered under the standard warranty agreement that came with the printer.

     

6030, 6035 and 6037 Printers FAQs

 

  1. My printer is feeding more than one label at a time. What should I do?

    Verify the printer is properly loaded and calibrated for the label stock. Refer to the Operator's Handbook for proper loading/calibration procedures. Contact technical support if this persists.

  2. My printer is printing light on one side of the label. What should I do?

    Make sure both release buttons on the top cover are latched.

  3. My printer is asking for a correct date but it will not retain the information I key in. What should I do?

    The printer must have a complete date as shown in this example: 06-20-2002

  4. My labels are jamming and sticking in the front of my printer.

    Make sure that the labels are loaded over the top of the peel bar and not underneath. If not, labels wrap around the rollers and cause improper feed. Check the supply loading section of the Operator's Handbook for additional information.

    Warning: Incorrect loading of the printer can cause physical damage to the printer that requires repair/replacement of parts, and may not be covered under warranty.

  5. My printer will not communicate through my cable.

     
    For models 6030 and 6035: Make sure the ring around the communications port on the 
    printer is not pressed in. Make sure the pins in the cable are no bent.
     
    For model 6037: Make sure that the cable is pressed all the way in. If connected correctly,
    the cable will click into place.
     
    Make sure all parameters on the Host and Printer's Serial port match exactly. There is no one specific setting that works for everyone. Make sure that you're using the settings given to operate on your system configuration.

     

9425 and 9474 Printer FAQs

  1. Supply error.
     
    Verify supply type selected matches the supplies installed in the printer
     
    Make sure supply roll is secure .
     
    Verify print head pressure adjustment is correct- wide/narrow setting should match 
    supply width detailed in the Operator's Handbook.
     
    Supply should be running against the inside edge of the supply path.

  2. Ribbon error.
     
    Ribbon must be seated all the way against the inside edge of the printer.
     
    Verify the ribbon material is positioned all the way into the ribbon sensor.
     
    After loading, turn take up knob several times to advance ribbon to eliminate any folds 
    and to provide even tension across the width of the ribbon.

  3. What is my password?
     
    M9400 is the operator password.
     
    MANAGER is the universal password for port settings, printer configuration and format entry.
     
    Contact Technical Support if M9400 or MANAGER does not allow access to password
    protected menus.

     

9450 Printer FAQs

 

  1. My printer will not power on.

    Check to insure you have a fully charged power source.
    If you have a fully charged power source the unit has lost its application and will need to be re-flashed or sent in for service.

  2. My printer will not communicate.

    Communication values are mismatched between the host and the printer serial ports. All parameters on the Host and Printer's Serial ports must match exactly.
    Refer to the User's Manual for more information.
     

 

9460 and 9460PXIP Printers FAQs

 

  1. My printer keeps feeding blank labels and displaying 756 and/or 704 status code. What should I do?

     
    Turn off the printer. Verify the supplies are loaded correctly.
     
    Verify you have the correct supplies loaded in the printer.
    This printer has a center justified die cut and black mark sensor. 
    If the labels you are using have a black mark on the edge and not in 
    the middle, they will not work.
      
    Verify the proper supply type is selected in your setup menu.
    Refer to the Operator's Handbook for additional information.

  2. What is the password to access my printer?

    The password required to enter the menu system is as follows (1-1-1-3-1), the left button = 1, the middle button = 2, and the right button = 3.
    Refer to the Operator's Handbook for additional information.

  3. My printer is printing light. What should I do?

     
    Make sure the lever latches are closed completely and labels are loaded correctly.
     
    Check your printhead and/or platen roller to make sure they are free from obstruction and debris.
     
    Clean the printhead and/or platen roller using a cleaning pen or a cotton swab and 
    isopropyl alcohol.

  4. My printer is not communicating. What should I do?

     
    The communication values may be mismatched between the host and the printer's serial 
    port. Make sure all parameters on match exactly.
     
    Make sure you are sending valid data to the printer.
     
    For MPCL versions of the printer (printer version is shown on the display when turned on),
    invalid or non printer language is being sent. Also, check for a faulty or disconnected communications cable and/or check for host related issues that we cannot determine.

  5. Status Code 400:

    This is typical with an AS/400 system. The following parameters are suggested when setting up your outqueue:

    Host print transform- *yes
    Mfr type and model- *wscst
    Wrksta custom object- qwpdefault
    Other configurations can be suggested, contact technical support: 1-800-543-6650.

  6. Status Code 411:

    Framing Error. The baud rate values may be mismatched between the host and the printer serial port. Make sure all parameters on the Host and the Printer's Serial port match exactly.

  7. Status Code 418:

    The printer has referenced a request that does not exist, referred to as "Noise on the Line". Electrical interference (Radios, Access Points, Heaters, Air Conditioners, etc.) could be picked up by the cable and random data bits may be received by the printer. Move the printer away from the interference.

  8. How do I configure my 9460PXIP printer to communicate on my network or peer to peer?

    Install the Radio Configuration Utility from the CD that was shipped with the printer or download it here: Monarch® 9460IP™ Radio Configuration Utility (Version 1.0)
      

 

6015/6017 Printer FAQs 6017

 

  1. My printer is printing light. What should I do?

    Verify you are using the proper supplies for this printer.
    Verify the front door is closed completely on both sides.
    If using the 6015, verify that you have fully charged rechargeable batteries in the unit.
    If using the 6017, verify that you have a fully charged battery or that it is plugged into a known good outlet.

  2. My 6015 does not communicate with my Palm 3 or SPT1500. What should I do?

    Verify the communication values are set as follows:
    baud = 19200
    stop bits = 2
    data bits = 8
    parity = none
    flow control = rts/cts.

  3. My 6017 does not communicate with my SPT1700 or PPT2700. What should I do?

    Verify the communication values are set as follows:
    baud = 19200
    stop bits = 1
    data bits = 8
    parity = none
    flow control = rts/cts.

  4. I have my PDA installed in the printer. How do I print?

    Create a custom application on the PDA platform (E.g. Palm OS, Pocket PC, etc.) that opens the printer serial port and sends it data to print, or use a third party application (like ones from www.stevenscreek.com).

  5. What PDA's fit the 6015?

    Any Palm™ III Series will fit. This includes Palm III, IIIC, Symbol® SPT1500/1550, various HandEra™ units, etc.

  6. What PDA's fit the 6017?

    Symbol® SPT 1700 Series, SPT 1800 Series, PPT 2700 Series, PPT 2800 Series. Other Symbol models may fit with custom adapters or changes to the mount. Please contact our Product Line Marketing Manager for information on custom fitting your PDA to the 6017.

 
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